Add/Change Request - Mortgage
Important Info & Procedure
- All general requests, excluding specific ones listed on VirtualAgents360, such as additions or revisions to transaction information in any aspect, must be initiated through the Add/Change Request system.
- Prior to the processing team’s receipt of the SUBMISSION request, any ADD/CHANGE requests related to content within the 1003 application will not be reviewed or processed. This is due to the uncertainty surrounding the application.
- To ensure efficient transaction identification and request handling, general requests initiated via email will not be processed by the office.
- It is crucial to note that any delay in the processing of general requests resulting from non-compliance with the Add/Change request procedure will not be the responsibility of the office. We encourage adherence to this process for timely service.